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FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
WARRIOR TOURNAMENT, KAUFBEUREN
What is the Warrior Cup?
The Warrior Cup is a pre-season tournament showcasing elite teams from across Europe, delivering intense action in Kaufbeuren, Germany. The weekend offers fans an exciting atmospherfe throughout the weekend. Combining competitive ice hockey with he opportunity to cheer on the Clan as they face international rivals
Do the packages include access to all weekend games?
Yes, the packages include access to all games across the weekend
Are the tickets seated or standing?
All packages include seated weekend tickets
Can you offer flights and transfers?
Yes, flights and transfers can be booked, subject to availability. If you wish to book flights and/or transfers, please email us at [email protected]
Do you provide transfers between the hotel and arena?
No, transfers will not be available between your chosen hotel and the arena. Hotel Hasen is a 10-minute walk from the arena and the Gasthof Engel Hotel is approximately a 10-minute drive or 20-minute journey via public transport
What time can I check in to my hotel from?
Hotel Hasen:
Check in - 2pm
Check out - 11am
Gasthof Engel:
Check in - 2pm
Check out - 11am
What section are Clan fans seated in?
Glasgow Clan fans' dedicated section in the arena are:
Block T (117 seats)
Standing Areas R & S (100 spaces)
All packages brought from Sports Entertainment Tours will be seated in Block T
I have already purchased my tickets; can I purchase hotel only package?
Yes, to purchase your hotel only, contact us at [email protected]
EIHL PLAYOFF WEEKEND 2026, NOTTINGHAM
Does the package include access to both games on Saturday and Sunday?
Yes, our playoff weekend packages include a weekend ticket with access to both games on Saturday and Sunday
What time is hotel check-in?
Lace Market:
Check in - 3pm
Check out - 11am
Park Plaza:
Check in - 3pm
Check out - 12pm
Hilton, Ibis:
Check in - 2pm
Check out - 11am
Early check in or late check out is available. If you'd like flexible check in/check out please contact us via email at [email protected]
Can I purchase ticket only for the playoff weekend?
No, all tickets must be purchased as part of a package
Do you offer a deposit scheme for the playoff package?
Yes, you can secure your playoff weekend package with a deposit of £75 per person. The remaining balance must be paid by Saturday 7th March 2026. You can pay installments towards your balance at any time.
Deposits are NON-refundable
Simply email us at [email protected]
Who is eligible for a concession ticket?
As per the EIHL guidelines, concession tickets are available for:
• Over 60s
• Students
• Under 16s
• Disabled Customers
Family tickets must be purchased in 4's (x2 Adults & x2 Concessions)
Proof of concession will be required upon entry
Please contact us at [email protected] to book
Will I be seated in my chosen supporter's block?
Yes, if you've selected your team, your tickets will be allocated within their supporter's block
How and when will my tickets be dispatched?
Tickets for the EIHL Playoffs will be in pdf format dispatched to the email address provided upon booking.
We aim to dispatch all event tickets between 2-5 days before the event, where possible we will dispatch tickets earlier
Can I purchase your hotel package without tickets?
Yes, if you wish to purchase a package without tickets, please contact us at [email protected]
Will you be offering travel packages for Belfast Giants fans wishing to travel from Belfast?
Yes, we have travel options available from Belfast including return flights and transfers.
Saturday 18th April
10:15 BELFAST CITY AIRPORT - EAST MIDLANDS AIRPORT 11:30 (EI3680)
Monday 20th April
12:00 EAST MIDLANDS AIRPORT - BELFAST CITY AIRPORT 13:15 (EI3681)
Includes 1x 7kg carry-on luggage (48x33x20cm) and 1x small personal item (25x33x20cm)
Return transfers will be available from the airport to your chosen hotel. Further details will be released closer to the event.
Ferry options are not available
Are companion/carer tickets available?
Yes, companion/carer tickets are available free of charge, subject to eligibility.
If you would like a companion or carer to accompany you to a game, please email us at [email protected] with your permission for us to share your details with the venue. The venue will then provide you with the enrolment form and details of the supporting documentation required.