FREQUENTLY ASKED QUESTIONS

Does the package include access to both games on Saturday and Sunday?
Yes, our playoff weekend packages include a weekend ticket with access to both games on Saturday and Sunday
What time is hotel check-in?
Lace Market:
Check in - 3pm
Check out - 11am
Crowne Plaza, Hilton, Mercure Sherwood, Ibis:
Check in - 2pm
Check out - 11am
Early check in or late check out is available. If you'd like flexible check in/check out please contact us via email at [email protected]
Can I purchase ticket only for the playoff weekend?
No, all tickets must be purchased as part of a package
Do you offer a deposit scheme for the playoff package?
Yes, you can secure your playoff weekend package with a deposit of £75 per person. The remaining balance must be paid by Friday 27th February 2026. You can pay installments towards your balance at any time. Simply email us at [email protected]
Who is eligible for a concession ticket?
As per the EIHL guidelines, concession tickets are available for:
• Over 60s
• Students
• Under 16s
• Disabled Customers
Family tickets must be purchasd in 4's (x2 Adults & x2 Concessions)
Proof of concession will be required upon entry
Will I be seated in my chosen supporter's block?
Yes, if you've selected your team, your tickets will be allocated within their supporter's block
When will my tickets be dispatched?
We aim to dispatch all event tickets between 2-5 days before the event, where possible we will dispatch tickets earlier
Can I purchase your hotel package without tickets?
Yes, if you wish to purchase a package without tickets, please contact us at [email protected]
Will you be offering travel packages for Belfast Giants fans wishing to travel from Belfast?
Yes, once our packages go live, we will have travekl options available from Belfast
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